Welcome Aboard John Robert Croswell
Hello. My name is John Robert Croswell and I am very excited to be back working closely with the family business as we approach our 100-year anniversary in 2021!!! As the Director of Operations, I will oversee both the Williamsburg and Cincinnati terminals, managing our fleet of large motorcoaches and minibuses. I am also responsible for the training and management of our superior group of professional motorcoach operators!
For the last 8 years I have worked for two major national companies; Republic Services, a National Waste and Recycling Company and SCA, the largest power sweeping company in the US. During my time with these companies I’ve held various jobs from Dispatcher, Growth Representative, Operations Supervisor, to Director of Operations and lastly General Manager. There were several things that I’ve learned over my career with these companies that I am excited to bring back to the family and help take us to the next level.
Increase Safety Awareness
Employee Engagement
Customer Service
Safety
While everyone talks Safety as being their # 1 priority, going above and beyond to ensure their employees are doing what is safe, what are they really doing? I’ve had the privilege to work closely with the top Safety and Operational experts to expand my knowledge on Safety & Operational Effectiveness and I look forward to working together on the Croswell Team to drive us “safely” into next year and the years to come!
Croswell holds a rating of Satisfactory with DOT & DOD. Croswell prides themselves in always putting Safety ahead of everything else for our people, customers and general public. In 2020 we are taking it to the next level and bringing awareness daily, weekly, monthly and quarterly to keep Safety in the front of our employees’ minds.
In 2020 we will hold our first Annual Operator Rodeo, to showcase those operators that we believe to be the best of the best in our industry!
Employee Engagement
Having the best employees is key to any business success and it starts with Employee Engagement. What does employee engagement look like to you? To me it is a getting to know each employee one on one and what matters in their lives, team building events and community outreach. In the few months I’ve been back with Croswell we have held several events to increase employee engagement (see photos):
Employee Chili Cook off & Holiday meals.
Holiday Donations for Bethany House services.
Continual training and education on Defensive Driving and Motorcoach Operator training.
Customer Service
Safety being our #1 priority, Positive Customer Service comes in a very close second! My personal view is that they go hand in hand as each are just as important. Whether it is internal or external customer everyone has some needs that need to be fulfilled. Our internal customers are fellow employees working together to accomplish the same goal, exceed the external customers’ expectations. Croswell is staffing our operational teams with only the finest operators as they are the face of the company day in and day out. Whether it’s a high school group, church choir, NFL team or President of the United States our operators are trained to provide all our groups with Top Notch service 24/7.
We are arming our team with all the tools they need to have a long, safe & successful career with Croswell.
Stay tuned for more to come in 2020 and years beyond as we proudly continue the Croswell Legacy.
Croswell’s approaching 100-year Anniversary brings a heightened energy and awareness that we must always provide our customers the most excellent service…constantly raising our customer service bar higher and higher. We hope that you will join us in our “drive” to excellence in 2020.
In addition to being served by our current Team Members (our greatest asset), you will see fresh faces, new equipment, and exciting places to travel. We are excited to once again have the pleasure and honor to serve you in 2020!
